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Terms of service

When you place an order to purchase a product from us, you will receive an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when send further details on how to pay for your order. We reserve the right to cancel your order (and refund you if you have already paid) up to the point that we despatch your goods.  Any products on the same order which we have not confirmed in our contact to have been dispatched do not form part of that contract.

Orders must be paid for using an approved method.  We will contact you to advise you how to pay for your order and make arrangements for payment to be made.

We reserve the right to withdraw an item from sale without notice or explanation, and the right to cancel an order which has already been placed but not yet dispatched, in which case, a full refund will be made to you.

You can cancel any order which has not yet been dispatched, in which case a full refund will be made to you. A cancellation under these terms must be made in writing via email.

Once an item has been dispatched, you can no longer cancel the order. Under the terms of the Distance Selling Regulations, you can return any products you have ordered for a full refund, including the cost of the postage you paid to us, but we will are not obligated to cover the costs of you sending the products back to us. You must look after any products you wish to return and package them to prevent damage in transit - products remain your responsibility until received back by us, so we recommend you consider using a registered postal service. You must pay for any return carriage costs. You must contact us within seven days of receiving the product(s) to make a return under the DSR.

Where an item is faulty, please contact us to arrange either a replacement or refund. We may ask you to return the items to us, in which case we will instruct you how to return the items and make arrangements to pay the cost of returning the item to us.

Returns are not accepted after the seven day 'cooling off' period provided under the Distance Selling Regulations.

Please note, we are only able to despatch to UK-based addresses at present.

Ordering your perfect hat...

  • Start by browsing our range of hats on offer.  Our product selection changes all time, with any being one-off designs.
  • Select the hat(s) you want, add them to your basket and complete our Checkout process.

Send us your payment

  • Our checkout system will direct you to PayPal, where you can pay for your order safely and securely using a credit or debit card, or your PayPal balance.  You don't have to register to pay, either.
  • If you rather, you can send a cheque but your order will be delayed whilst it clears.

We'll be in touch

  • Due to the unique products we offer, we want to make sure it's just right for you.  We'll be in touch on the email address you gave to us when you went through the Checkout to ask any questions we have - such as sizes and extras.

You receive your hat!

  • We send your order via Collect+ or UK Mail, to the address you choose.  Wear your beautiful Hat Pavilion headpiece and be the best dressed at the occasion!